What is PRODA and why do I need it?

Provider Digital Access (PRODA) is an online identity verification and authentication system that lets you securely access your b2b device. Your b2b device enables your service to access the CCS system via Spike.

For security reasons you need to re-activate your b2b device every 6 months.

If your b2b device becomes inactive your Service will no longer be linked to the CCS system and your families will not receive their subsidies.

How to re-activate your PRODA device

There are 2 ways to re-activate your PRODA device:

  • In spike go to System → Proda Website

  • Enter your PRODA login details (this must be the person with the attribute that enables them to access the b2b device)

  • Enter the 2 Step verification code

  • You will be taken to the PRODA homepage

  • Click on My Organisations at the top right hand corner

  • click on your Organisation Name (in pale blue font)

  • The next screen displays your Organisation Details. Record your PRODA RA (Organisation) number

  • Scroll down to B2B Devices box, click on drop arrow and select your device (usually spike)

  • You will be taken to the Details for Device page

  • If you have the option to “Extend B2B Device Expiry”, select this → yes.

  • Your PRODA device has been re-activated. Log out of PRODA.

(ONLY FOLLOW THE STEPS BELOW IF YOU DO NOT HAVE THE “EXTEND B2B DEVICE EXPIRY” OPTION)

  • In Spike go to System → Proda Website

  • Enter your PRODA login details (this must be the person with the attribute that enables them to access the b2b device)

  • Enter the 2 Step verification code

  • You will be taken to the PRODA homepage

  • Click on My Organisations at the top right hand corner

  • click on your Organisation Name (in pale blue font)

  • The next screen displays your Organisation Details. Record your PRODA RA (Organisation) number

  • Scroll down to B2B Devices box, click on drop arrow and select your device (usually spike)

  • You will be taken to the Details for Device page

  • If your device is active select disable b2b device → confirm. (If it is inactive skip this step)

  • Click on Generate New Device Activation Code and record it accurately or you can right click copy the activation code and paste into Spike Maintenance

  • Minimise the PRODA screen

  • In Spike go to System → Spike CCS Maintenance

  • Log in using your Spike username and password (If you get a blank screen make your default browser Google Chrome)

  • Under Services click on your Service name

  • Click on device name (if you get a red CCS not available at the top, click on the X to the left and continue)

  • On the next screen click on the three dots at the top right hand side

  • Select Register

  • Paste or enter the activation code and Org ID (PRODA RA Organisation number)

  • Click on Register

  • Click on the three dots again at the top right corner → Verify

  • If the re-activation has been succesful you will see a green band with “Successful Verification” at the top of screen

  • You can now logout of Spike CCS Maintenance and PRODA

PRODA device management

It is extremely important to keep Members up to date on PRODA. If you require assistance with change of memberships contact the PRODA helpdesk on 1800 700 199.

More information can be found on the PRODA website